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Campaign Management - Reports

The Reports section in the left navigation panel provides access to various reports for monitoring InteractSMS activity, including Campaigns, Messages, Opt Outs, Credits, Top Ups, and Replies.

Report Dates

Report Dates are located on the top left-hand side of each report. When you have selected the report length, click the Search button to generate the report.

  1. Select the Report dates field.
  2. From the dropdown menu, select the Custom range option or click the From or To fields.
  3. From the popup box, select the desired report range dates by clicking on the To and From dates.
  4. Click the Apply button.
  5. Click Search to generate the report.

Copy, CSV, Excel©, PDF, and Print

These options are located on the top right-hand side of some reports.

  • Select Copy to copy the contents of the report; this can now be pasted to another file.
  • Select CSV, Excel©, or PDF to export the contents of the report to a file in CSV, Microsoft Excel©, or Adobe PDF formats respectively. This information can then be saved or edited for future use.
  • Select Print to print the contents of the report.

Once a campaign is sent, each message will be one of the following: Pending, Sent, Delivered, or Undelivered. These will now be explained:

  • Pending: Messages that have been sent to the network carrier, but we are still waiting on a delivery receipt. Some messages can be delivered to the recipient but still be classified as Pending, if a delivery report has not been received.
  • Sent: Messages that have been successfully forwarded to the mobile network carrier.
  • Delivered: Messages that have received a delivery report of 'successful'.
  • Undelivered: Messages that have received a delivery report of 'unsuccessful'.

Report Sequence

All reports’ orders can be listed from the highest or lowest of any of the fields by selecting the up or down arrow beside each of these. For Campaign name, the results will be ordered in alphabetical or reverse alphabetical order.

Search

A Search field is located on the top right-hand side of each report. This can be used to search for individual entries within a report.

Campaigns Report

This report details all the campaigns that have been sent from your InteractSMS account.

To view any campaign in more detail, click the name of the campaign or click the View button on the far right-hand side of that campaign. The below screen will then be displayed.

Messages Report

This report details the individual messages sent. Unlike the Campaigns report, this report will detail each SMS within a campaign and list the message text sent.

Opt Outs Report

This report details the number of people who have opted out on each day. This includes both opt outs that have been entered manually into the Opt Outs section of InteractSMS and those that have opted out via SMS. For more information, please see the section on Opt Outs.

Credits Report

This report details the breakdown of credits used for each message campaign during the reporting dates that you have selected.

  • The first graphic displays what proportion of the messages sent, used what number of credits. If all messages sent only used one credit each, then this graphic will be entirely one colour.

  • The second graphic displays the different monetary values charged for your messages (including VAT) and in what proportions.

  • The third graphic displays what countries the messages were sent to.

Replies Report

This report details the number of replies to SMS messages that you have received, as well as the content of these replies.

By following these steps and using the available reports, you can efficiently monitor and analyse your SMS campaigns using InteractSMS.