---
title: Phonovation HubSpot FAQs
description: Some common questions and answers!
---
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March 4, 2026
# Phonovation HubSpot FAQs
## Some questions and answer to help get you started!
## Overview
**Phonovation SMS for HubSpot** allows you to:
- Send one-to-one SMS directly from a contact record
- Send bulk SMS campaigns from the Campaign page
- Trigger SMS automatically using HubSpot workflows
- Log all sent SMS activity on contact timelines
---
## Account Setup & Access
### Where do I link my account?
Link your HubSpot account here:
[https://hubspot.phonovation.com](https://hubspot.phonovation.com)
### Where do I log in to the Phonovation SMS portal?
Access the portal here:
[https://secure.interactsms.com/login](https://secure.interactsms.com/login)
### How do I start using the app?
Install the app in HubSpot and complete the onboarding and login steps shown during setup.
### Why can’t I send messages yet?
Your setup may not be fully completed. Reopen the account linking page and ensure all connection steps are finished.
---
## Sending SMS from a Contact Record
### Where do I send a single SMS?
Open a contact record and use the **Send SMS** card in the right-hand sidebar.
### Which phone number is used by default?
The system auto-fills the number from the contact’s Mobile or Phone field. You can edit it before sending.
### What is required to send an SMS?
- A valid phone number
- Message text
---
## SMS Campaigns
### Can I send to multiple contacts at once?
Yes. Use the Campaign page to send SMS to selected contacts or HubSpot lists/segments.
### Can I schedule a campaign?
Yes. Select **Schedule for Later** and choose your preferred date and time.
### Why are some contacts skipped?
Only contacts with valid phone numbers are included in campaigns.
### Can I send to multiple lists without duplicates?
Yes. Contacts that appear in multiple selected lists are automatically deduplicated.
---
## Sender ID & Message Content
### What is a Sender ID?
The Sender ID is the name or number recipients see as the sender of your SMS.
### Why is the Sender ID dropdown empty?
This usually means:
- Your setup needs to be refreshed, or
- No Sender IDs are currently available on your account
### What does “Marketing or promotional message?” do?
This option automatically adds an opt-out line to your SMS message.
### Why do I see warnings about special characters?
Special characters can reduce the SMS character limit and increase the number of message parts — which may increase cost.
### What are “SMS parts”?
Long messages are split into multiple SMS parts. More parts may result in higher costs.
---
## Workflows
### Can I send SMS from HubSpot workflows?
Yes. Add the SMS workflow action and configure:
- Message text
- Sender ID
- Optional fields as required
### What happens if the workflow phone field is left blank?
The system automatically attempts to use the contact’s phone number from their record.
### Can workflow SMS be used for tickets?
Yes. SMS can be sent to associated contacts with valid phone numbers.
---
## Timeline Activity & Reporting
### Will sent SMS appear in HubSpot timelines?
Yes. All sent SMS activity is logged on the related contact timeline.
### What details are logged?
- Message text
- Recipient phone number
- Sender ID
- Timestamp
### Where can I view delivery and reporting data?
Log in to the Phonovation portal:
[https://secure.interactsms.com/login](https://secure.interactsms.com/login)
---
## Troubleshooting
### Why did my SMS fail?
Common causes include:
- Incomplete app setup
- Missing or invalid phone number
- Unavailable Sender ID
- Temporary service/API issue
### What should I check first?
1. Confirm setup is complete at [hubspot.phonovation.com](https://hubspot.phonovation.com)
2. Verify the contact has a valid phone number
3. Confirm the correct Sender ID is selected
4. Retry and review any in-app error message
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