---
title: Customer engagement with X
description: "Phonovation product documentation: Customer engagement with X."
---
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October 15, 2026
# Customer engagement with X
## Customer engagement with X extends the CPaaS X multi-tenant model to Conversations, Answers and Moments. A platform runs one account and manages each of its clients in isolation through applications, entities and scoped access controls.
Customer engagement with X extends the CPaaS X multi-tenant model to Conversations, Answers and Moments. A platform runs one account and manages each of its clients in isolation through applications, entities and scoped access controls.
**One account**Manage all clients from one central workspace.
**Isolation**Queues, tags, notes, bots and profiles scoped per client.
**Your monetisation**Define your own commercial model.
**Faster launch**Ready-made engagement services, no build from scratch.
ImportantCustomer engagement with X is offered as an **Early Access** capability. Availability, scope and pricing are agreed case by case — speak to your Phonovation account manager before planning a production rollout.
## By product
| Product | What is scoped per application/entity |
| --- | --- |
| Conversations with X | Messaging, queues, tags, notes, drafts, merges and metadata. |
| Answers with X | Chatbots and templates; each chatbot sender has one application/entity. |
| Moments & People with X | Flows, profiles, destinations, segments, tags and placeholders. |
ImportantOnly one application/entity pair can be assigned to a sender. Customer engagement with X is not designed to be combined with web-interface access for the same tenants.
## Related
[CPaaS X →](https://knowledgebase.phonovation.com/messaging-whatsapp/phono-msg-cpaas-x?hsLang=en)[Embeddable customer engagement →](https://knowledgebase.phonovation.com/messaging-whatsapp/phono-msg-embeddable-customer-engagement?hsLang=en)
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