---
title: Embeddable customer engagement
description: "Phonovation product documentation: Embeddable customer engagement."
---
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October 15, 2026
# Embeddable customer engagement
## Embeddable customer engagement lets you place our engagement tools inside your own software, so your users never have to switch applications.
Embeddable customer engagement lets you place Phonovation engagement tools inside your own software, so your users can work without switching applications.
**Early access**
Availability, scope, and pricing are agreed case by case. Speak with your Phonovation account manager before planning a production rollout.
## Available capabilities
- **Embeddable Conversations:** customer conversations, history, and replies.
- **Embeddable Answers:** chatbot-building capabilities within your application.
- **Embeddable Moments:** ready-made engagement journeys that users can activate.
## How it works
Phonovation helps you scope the embedded experience, access model, and tenant setup. Your users then work with the agreed Phonovation features inside your product.
## WhatsApp support
Embeddable Conversations supports text, image, video, audio, document, sticker, and template messages.
## Related
[Customer engagement with X](https://knowledgebase.phonovation.com/messaging-whatsapp/phono-msg-customer-engagement-with-x?hsLang=en) · [CPaaS X](https://knowledgebase.phonovation.com/messaging-whatsapp/phono-msg-cpaas-x?hsLang=en) · [Inbox](https://knowledgebase.phonovation.com/messaging-whatsapp/phono-msg-inbox?hsLang=en)
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