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Moments — customer journeys

Moments is the classic customer engagement solution for automated, behaviour-based communication. Design flows visually, personalise with customer data from People and measure conversions at every step.

Moments is the classic customer engagement solution for automated, behaviour-based communication. Design flows visually, personalise with customer data from People and measure conversions at every step.

Flow builderDrag-and-drop journeys with channels, timing and goals.
Behaviour-basedTrigger and branch on what customers do.
Inbound flowsReact to customer replies.
AnalyticsConversion funnels and pre-testing.
Classic productThis product belongs to the classic Customer Engagement suite. New projects should normally use Automation Studio › Journeys in AgentOS, which provides the same capability with deeper AI and analytics integration. Existing set-ups continue to be supported — talk to us before migrating.

Typical journeys

  • Welcome and onboarding sequences
  • Appointment and payment reminders
  • Order and delivery notifications
  • Re-engaging inactive customers
  • Birthday and loyalty messages
  • Satisfaction surveys after service

Channels

WhatsApp, SMS, email, Voice, Viber, RCS, MMS, Messenger, LINE, Apple Messages for Business and mobile push/in-app.

API

Add people to an active flow from your systems (1–1,000 participants per request). Profiles are created, updated or merged in People based on the identifiers you send — keep identifiers unique to avoid unwanted merges.

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