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WhatsApp Payments

Understand where in-chat WhatsApp payments are available and how to plan a compliant customer checkout journey.

WhatsApp Payments can let customers complete an eligible purchase without leaving the chat. Availability is determined by Meta, local regulations and the payment providers supported in the customer's market.

Check availability first

  • Confirm that WhatsApp Payments is available for your business and target market.
  • Confirm the payment provider, onboarding requirements and any local compliance obligations.
  • Use clear order details, prices, refunds and support information before asking a customer to pay.

Availability can change. Contact Phonovation before designing a production checkout around this capability.

Design a safe customer journey

  1. Use a clear, expected message to introduce the order or payment request.
  2. Show the product or service, total price and any delivery or cancellation terms before payment.
  3. Send an order confirmation after the payment result is known.
  4. Give customers a straightforward way to contact support if something does not look right.

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