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Why Can't Recipients Reply to My Messages?

Replies require a dedicated long code; the temporary long code provided to new accounts does not receive replies.

Recipients can reply only when the campaign uses a dedicated long code that is configured for replies on your account.

Temporary long code

New accounts receive a temporary shared long code for their first five days. It lets you start sending immediately, but it does not support replies.

Enable replies

Request a dedicated long code for your account, then select it as the sender when you create a campaign and enable Allow recipients to reply to this message.

For help setting up a dedicated long code, contact support@phonovation.com.