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Answers — chatbot builder
Answers is the classic no-code chatbot platform. Build keyword or AI (intent-based) bots, test them in a simulator and deploy them on WhatsApp and other messaging channels, with live-agent takeover.
Answers is the classic no-code chatbot platform. Build keyword or AI (intent-based) bots, test them in a simulator and deploy them on WhatsApp and other messaging channels, with live-agent takeover.
No codeDrag-and-drop dialogs and elements.
AI engineIntents, training phrases and entity recognition.
Agent takeoverHand over to Conversations with context.
AnalyticsSession, conversation and user analytics.
Classic productThis product belongs to the classic Customer Engagement suite. New projects should normally use Automation Studio › Chatbots in AgentOS, which provides the same capability with deeper AI and analytics integration. Existing set-ups continue to be supported — talk to us before migrating.
Building blocks
| Element | Purpose |
|---|---|
| Dialogs | The steps of the conversation, built from elements. |
| Elements | Text, media, buttons, lists, conditions, API calls and more. |
| Keywords | Route users based on what they type (with synonyms). |
| Attributes | Store information captured during the chat. |
| Intents & NER (AI bots) | Understand the goal and pick out entities such as dates or locations. |
| Components | Reusable mini-bots shared across chatbots. |
Plans
| Start | Grow | Scale | |
|---|---|---|---|
| Chatbots | 1 | 5 | Unlimited |
| Channels | 1 | Unlimited | Unlimited |
| Senders | 1 | 1 | Unlimited |
| Developer tools | — | Yes | Yes |
| AI engine | — | — | Yes |
NoteA sender can only be used by one active chatbot. AI chatbots support languages whose words are separated by spaces, such as English.