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CPaaS X — multi-tenant communication
CPaaS X is a multi-tenant layer for organisations that serve many brands, departments or clients from one account. It maps every message, delivery report and webhook to the right tenant, so each one operates in isolation without you building that logic.
CPaaS X is a multi-tenant layer for organisations that serve many brands, departments or clients from one account. It maps every message, delivery report and webhook to the right tenant, so each one operates in isolation without you building that logic.
Applications & entitiesModel your use cases and your customers or departments.
Scoped access controlsRestrict access by entity, feature or channel.
Shared or dedicatedAllocate numbers and senders flexibly.
Per-tenant reportingUsage and billing broken down by entity.
Core concepts
| Concept | Meaning | Example |
|---|---|---|
| Application | A use case or environment. | Production vs Test; Marketing vs Notifications. |
| Entity | An actor you serve. | A client, a hospital trust, a council department, a cost centre. |
| Resource association | Links senders to applications/entities. | Dedicated WhatsApp number per client; shared SMS sender for all. |
| Sending strategy | Rules to pick the best sender automatically. | Route by country, channel or sender type. |
What you get
- Centralized onboarding of new tenants
- Complete data isolation with scoped access
- Event access scoped so each tenant sees only its own activity
- Per-tenant metrics for billing and cost allocation
NoteCPaaS X is available on main accounts only. It is most relevant for Phonovation partners, resellers and large organisations with many business units.